Refund policy

Return & Refund Policy

Store: TirePro · Operated by Jaxxon Technologies, Registration No. 038352001

Email: info@jaxxon.tech
Phone: +972-54-6534030

Effective date: 22/07/2026

We want you to be happy with your purchase. This policy explains your rights to cancel, return, and receive a refund. It is in addition to — and never instead of — your rights under the Israeli Consumer Protection Law, 5741-1981 ("the Law").

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1. Your right to cancel a distance-sale purchase

Because you buy from us online (a "distance-sale transaction" under the Law), you may cancel your purchase:

- from the day you place the Order, and

- up to 14 days from the day you receive the Product, or from the day you receive this policy / the written disclosure document — whichever is later.

You may cancel for any reason, including simply changing your mind.

Extended period for eligible customers

If you are a person with a disability, a senior citizen (65+), or a new immigrant (עולה חדש), you may cancel within four (4) months, provided the transaction included a conversation between us (including electronic/online communication), as required by the Law. We may request proof of eligibility.

2. How to cancel

Send us a cancellation notice by any of the following, including your name and Order number:

- Email: info@jaxxon.tech

- Contact form

- Post: Jaxxon Technologies, Hubazalet, Bnei Yehuda Industrial Zone, ISRAEL

We will confirm receipt of your cancellation notice.

3. Cancellation fees and returning the Product

3.1 Cancellation not due to a defect (e.g., you changed your mind)

- You return the Product to us. Return of the Product to us is at your expense, unless we agree otherwise.

- We will refund the amount you paid within 14 days of receiving your cancellation notice.

- We may charge a cancellation fee of 5% of the transaction price or ₪100 — whichever is lower, as permitted by the Law.

- The Product must be returned in a condition that has not been damaged or used beyond reasonable inspection.

3.2 Cancellation due to a defect, non-conformity, damage, or our breach

- No cancellation fee applies.

- We bear the cost of returning the Product, or we arrange collection.

- You receive a full refund, a replacement, or a repair — at your choice, as provided by law.

4. Faulty, damaged, or incorrect items

If a Product arrives defective, damaged, or is not what you ordered, please contact us within a reasonable time of delivery with your Order number and photos or a short video of the issue. We will make it right by offering a free replacement or a full refund, at no shipping cost to you.

For lower-value items, we may resolve the issue by refunding or reshipping without requiring you to send the item back — we will tell you if that applies to your case.

5. Items that cannot be cancelled/returned

As permitted by the Law, the right of cancellation does not apply to certain Products, including:

- Products made to order or custom-manufactured specially for you;

- Products that can be recorded, reproduced, or duplicated, once opened;

- Perishable goods;

- Certain intimate or hygiene products once their seal is opened;

- Any other category excluded under section 14ג(ד) of the Law.

This exclusion does not apply where the Product is defective or not as described.

6. How and when you get your refund

6.1 Refunds are issued within 14 days of our receipt of your cancellation notice (for defect-free cancellations, after we receive the returned Product).

6.2 Refunds are made using the same payment method you used to pay, unless we agree otherwise. If a cancellation fee applies (section 3.1), it will be deducted from the refund.

6.3 The time for the refund to appear on your statement depends on your card issuer or payment provider.

6.4 Israeli VAT is included in the price you pay and is refunded together with the Product price on a valid cancellation. In the rare case of an exceptional high-value order where customs duty or purchase tax was charged directly by the Israeli authorities at the border (see our [Shipping Policy](./shipping-policy.en.md)), such charges are not collected by us and are not refundable by us. Where they were incurred on a Product that was defective, incorrect, or damaged, contact us and we will do our best to assist, including reasonable compensation where appropriate.