Shipping policy

Shipping Policy

Store: TirePro · Operated by Jaxxon Technologies, Registration No. 038352001

Email: info@jaxxon.tech
Phone: +972-54-6534030

Effective date: 22/07/2026

This policy explains how, when, and at what cost we ship your Order. It forms part of our Terms of Service.

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1. Where we ship

We currently only ship to addresses within Israel.

2. Order processing time

After your payment is approved, we prepare and dispatch your Order within **[1–3] business days**. Business days are Sunday–Thursday, excluding Israeli public holidays. Orders placed on a weekend or holiday are processed on the next business day.

3. Delivery times

Estimated delivery is [7–21] business days from dispatch, depending on the Product and your location.

These are estimates, not guarantees, and may be affected by our shipping partners, customs processing, peak seasons, and events outside our control. If an Order is significantly delayed, contact us and we will investigate and help resolve it.

4. Shipping costs

Shipping costs (if any) are calculated and displayed at checkout before you confirm and pay. Any free-shipping thresholds or promotions will be shown on the Site.

5. Prices, VAT, and taxes

5.1 All prices are shown in New Israeli Shekels (₪) and include Israeli VAT at the statutory rate (currently 18%).

5.2 The amount you pay at checkout is the final price. For orders shipped to you within Israel, any applicable import taxes are collected in advance, so you will not be asked to pay additional VAT, customs, or clearance fees to the carrier upon delivery.

5.3 In the rare event of an exceptional high-value order (generally over US$500) that attracts customs duty or purchase tax at the border, any such charge is set and collected by the Israeli authorities and is the customer's responsibility. We will flag this on the Product page where it may apply.

6. Order tracking

Where available, we will email you a tracking number once your Order is dispatched so you can follow its progress. Please allow a short time after dispatch for tracking information to become active.

7. Delayed, lost, or undelivered parcels

7.1 If your parcel has not arrived within the estimated delivery window, please contact us with your Order number. We will open an inquiry with the carrier.

7.2 If a parcel is confirmed lost in transit, we will reship the Product or issue a full refund, at your choice.

8. Incorrect or incomplete address

Please double-check your shipping details at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by you. If a parcel is returned to us due to an address error, we will contact you to arrange redelivery (additional shipping costs may apply) or a refund less any non-recoverable shipping costs.

9. Damaged on arrival

If your Order arrives damaged, please contact us within a reasonable time with photos. See our Return & Refund Policy — we will arrange a free replacement or full refund.